Shipping policy

Shipping Policy – Decoriums

At Decoriums, we are committed to delivering your favorite sofa covers safely and on time. Please read our shipping policy to understand our delivery process.

1. Order Processing

  • All orders are processed after successful confirmation.

  • Orders are generally processed within 1–2 business days.

  • Orders placed on weekends or public holidays may take additional time to process.

  • Our team may contact customers to confirm their order and delivery details before dispatch.

2. Shipping & Delivery Time

  • We offer delivery across Pakistan.

  • Estimated delivery time is 3–5 working days after dispatch.

  • Delivery times may vary depending on your location, courier service, weather conditions, and other unforeseen circumstances.

  • Remote areas may require additional delivery time.

3. Shipping Charges

  • We offer free delivery across Pakistan on eligible orders.

  • Any applicable delivery charges will be clearly communicated before order confirmation.

4. Order Tracking

  • Once your order has been dispatched, tracking details may be shared via SMS or WhatsApp.

  • Customers can use the tracking information to check their parcel's delivery status.

  • For any tracking-related questions, please contact our customer support team.

5. Incorrect Address or Contact Information

  • Customers are responsible for providing a complete and accurate shipping address and contact number.

  • Incomplete or incorrect information may cause delivery delays or failed delivery attempts.

  • Please ensure that your phone number is active and available for courier calls.

6. Failed Delivery Attempts

  • Customers are requested to remain available to receive their parcels.

  • If a delivery attempt fails because the customer is unavailable or unreachable, the courier may make another delivery attempt.

  • Repeated failed delivery attempts may result in the parcel being returned to us.

7. Delayed or Lost Shipments

  • While we make every effort to ensure timely delivery, delays may occur due to courier operations or circumstances beyond our control.

  • If your parcel is significantly delayed or appears to be lost, please contact our customer support team so we can assist you.

8. Order Cancellation

  • Orders can be cancelled before dispatch by contacting our customer support team.

  • Once an order has been dispatched, cancellation may not be possible.

9. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team through our official communication channels.

Thank you for choosing Decoriums. We appreciate your trust and look forward to serving you!

Decoriums – Making Your Home Beautiful.